CloudShark Privacy Policy

QA Cafe, LLC does collect some personal Data from Users of the CloudShark Service, in addition to content uploaded to the CloudShark Service. This privacy policy relates solely to QA Cafe, LLC and the use of the CloudShark Service.

Types of Data Collected

Users who sign up for a CloudShark personal account may have their name, email, CloudShark password, and originating IP address collected. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using CloudShark.

For paid services, User’s credit card information, name, address, and phone number may be collected by Recurly, Inc. for the purpose of processing payment. Users can find their privacy policy here.

Any use of Cookies – or of other tracking tools – by QA Cafe, LLC, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing and improving the CloudShark service.

Failure to provide certain Personal Data may make it impossible for QA Cafe, LLC to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through CloudShark and confirm that they have the third party’s consent to upload that Data to the CloudShark Service.

Processing Data

QA Cafe, LLC processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to QA Cafe, LLC, in some cases, the Data may be accessible to external parties (such as third party technical service providers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by QA Cafe, LLC. The updated list of these parties may be requested from QA Cafe, LLC at any time.

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that QA Cafe, LLC suspend or remove the data with the understanding that it may remove the ability for QA Cafe, LLC to provide the CloudShark service.

Use of Data

The Data concerning the User is collected to allow the QA Cafe, LLC to provide its services, as well as for the following purposes: registration and authentication, handling payments, analytics, User database management, contacting the User, managing email addresses and sending messages, advertising new services, infrastructure monitoring, and hosting.

All Data processed by the use of the CloudShark service are used by QA Cafe, LLC, only for the purpose of providing the service to the Users. Such Data will not be transferred or sold by QA Cafe, LLC to any third party. QA Cafe, LLC, reserves the right to collect metadata about capture files uploaded to the CloudShark service for the purpose of improving and monitoring the CloudShark service.

A detailed description of the internal or third party applications/services used in the use of User Data can be furnished by QA Cafe, LLC upon request.

Additional information

The User’s Personal Data may be used for legal purposes by QA Cafe, LLC, in Court or in the stages leading to possible legal action arising from improper use of CloudShark or the related services.

The User declares to be aware that QA Cafe, LLC, may be required to reveal personal data upon request of public authorities.

System logs, service usage statistics, and maintenance

For operation and maintenance purposes, QA Cafe, LLC and any third party services may collect files that record interaction with CloudShark (including but not limited to System Logs and Website Analytics) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from QA Cafe, LLC at any time.

The rights of users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult QA Cafe, LLC to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to QA Cafe, LLC. QA Cafe, LLC does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

QA Cafe, LLC reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Therefore, each time the User accesses this Service, the User needs to review the Terms of Use upon which access and use of this Service is conditioned. By the User’s continuing use of this Service after changes are posted, the User will be deemed to have accepted such changes.

If a User objects to any of the changes to the Policy, the User must cease using CloudShark and can request that the Personal Data be removed. Unless stated otherwise, the then-current privacy policy applies to all Personal Data that QA Cafe, LLC has about Users.

Last Updated: 7/31/2015

About Us

CloudShark is made by QA Cafe, a technology company based in Portsmouth, NH. Our passion for packet captures has grown out of our flagship product CDRouter.

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